Terms of Service

Last updated: 8 September 2026

Overview

Welcome to The Profound Group.

The terms "we", "us" and "our" refer to The Profound Group. We operate theprofoundgroup.co.za, including the online store and related information, content, products, features and services offered through the website (collectively, the "Services").

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

These Terms of Service ("Terms") govern your access to and use of our website and Services, including purchases made through our online store.

By accessing our website, creating an account, placing an order or otherwise using our Services, you agree to these Terms as well as our Privacy Policy, Return & Refund Policy and any other policies made available on our website.

If you do not agree with these Terms, please do not use our Services.

Nothing in these Terms is intended to limit any rights you may have under applicable South African law, including the Consumer Protection Act, 2008 (CPA) and the Electronic Communications and Transactions Act, 2002 (ECTA), where applicable.

1. Eligibility and Accounts

By using our Services, you confirm that you are legally capable of entering into transactions or that you are using the Services with the appropriate consent or supervision required by law.

When creating an account or placing an order, you agree to provide information that is accurate, complete and current.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not sell, transfer or otherwise make your customer account available to another person without our permission.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing and other information displayed on our website are accurate.

However, product colours and appearance may vary depending on your device, screen settings, photography, manufacturer updates and other factors.

Product images may be provided for illustrative purposes.

Specifications, packaging, availability and other product information may change from time to time.

We reserve the right to:

• Add, modify or discontinue products.

• Limit quantities available for purchase.

• Restrict sales to particular geographic areas where reasonably necessary.

• Correct product information where an error has occurred.

Nothing in this section limits rights relating to defective, unsafe, incorrectly supplied or misrepresented goods under applicable law.

3. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve that item.

In rare circumstances, a product may become unavailable after an order has been submitted. If we cannot supply an ordered product, we will contact you and, where applicable, provide an appropriate refund, alternative or other remedy.

4. Orders

Submitting an order through our website constitutes an offer to purchase the selected products.

An automated order acknowledgement does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• Incorrect pricing or product information was displayed.

• Payment cannot be verified or processed.

• We reasonably suspect fraudulent or unauthorised activity.

• An order violates these Terms or applicable law.

• Delivery cannot reasonably be completed to the supplied address.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

Please check your order details carefully before submitting your order.

5. Pricing and Payment

Prices are displayed in South African Rand (ZAR) unless otherwise indicated.

The price applicable to your purchase will generally be the price displayed when your order is placed, subject to the correction of genuine errors and applicable consumer law.

Delivery charges and other applicable costs will be displayed during checkout or otherwise communicated before completion of the purchase where applicable.

You agree to provide accurate and authorised payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by Shopify and/or third-party payment service providers. We may therefore not directly receive or store your complete payment card information.

6. Pricing Errors

We make reasonable efforts to ensure that prices displayed on our website are correct.

Occasionally, a product may be listed at an incorrect price due to a technical, administrative or typographical error.

Where an obvious pricing error occurs, we reserve the right to correct the error and deal with any affected order in accordance with applicable South African law.

If payment has already been made and an order is lawfully cancelled, the applicable amount will be refunded.

7. Delivery and Shipping

Delivery times provided on our website or during checkout are estimates unless expressly stated otherwise.

We will make reasonable efforts to process and dispatch orders within the indicated timeframe.

Delivery may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, strikes, supply interruptions, public holidays or other unforeseen events.

Customers are responsible for providing a complete and accurate delivery address and appropriate contact information.

If delivery cannot be completed because incorrect or incomplete information was supplied, additional delivery charges may apply where permitted by law.

Any provisions regarding risk, delivery and responsibility for goods will be interpreted in accordance with applicable South African consumer law.

8. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return & Refund Policy, together with any rights provided by applicable South African law.

Please review our Return & Refund Policy before making a purchase.

Nothing in our Return & Refund Policy or these Terms is intended to remove or restrict statutory rights that cannot legally be excluded.

9. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at:

info@theprofoundgroup.co.za

Where an order has not yet been processed or dispatched, we will attempt to accommodate the cancellation.

Once an order has been dispatched, cancellation or return of the product may be subject to our Return & Refund Policy and applicable law.

10. Promotions and Discount Codes

From time to time, we may offer promotions, discounts, vouchers or promotional codes.

These may be subject to additional conditions, including:

• Validity periods.

• Minimum purchase amounts.

• Product exclusions.

• Usage limits.

• Customer eligibility requirements.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

We reserve the right to withdraw or amend promotions where reasonably necessary, subject to applicable law.

11. Intellectual Property

Unless otherwise indicated, the content available through our website—including our branding, logos, text, graphics, photographs, website design and original content—is owned by or licensed to The Profound Group and is protected by applicable intellectual-property laws.

Third-party product names, logos, trademarks, photographs and other materials remain the property of their respective owners.

You may access our website for lawful personal use.

You may not reproduce, distribute, commercially exploit, modify or republish our proprietary website content without prior written permission, except where permitted by law.

12. Acceptable Use

You may only use our website and Services for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website, systems or customer accounts.

• Introduce viruses, malware or other harmful software.

• Interfere with the operation or security of the website.

• Collect personal information about other users without lawful authority.

• Impersonate another person or organisation.

• Submit false or misleading information.

• Use our Services in a manner that infringes the rights of another person.

• Use automated systems to excessively scrape, extract or interfere with our website contrary to our instructions or applicable law.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

13. Third-Party Tools and Services

Our website may provide access to services, functionality or tools operated by third parties.

Your use of third-party services may be subject to the terms and privacy policies of those providers.

We are not responsible for third-party services outside our reasonable control, except to the extent responsibility cannot legally be excluded.

14. Third-Party Links

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their content, security, availability, privacy practices or terms.

You should review the applicable policies and terms before purchasing from or providing personal information to a third-party website.

15. Relationship with Shopify

The Profound Group is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with The Profound Group.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and The Profound Group, including any injury, damage or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with The Profound Group, to the extent permitted by applicable law.

16. Privacy and Personal Information

Our collection and processing of personal information is governed by our Privacy Policy.

We handle personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (POPIA).

Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers involved in providing our Services.

Please review our Privacy Policy for further information.

17. Customer Reviews and Feedback

If you voluntarily submit a product review, testimonial, suggestion or other feedback, you confirm that you have the right to submit that content.

You grant The Profound Group permission to use, reproduce and display such content for legitimate business, promotional and operational purposes, subject to applicable law.

You must not submit content that:

• Is knowingly false or misleading.

• Infringes another person's intellectual-property or privacy rights.

• Contains unlawful, abusive or defamatory material.

• Contains malware or harmful code.

• Falsely represents your identity or relationship with another person or organisation.

We reserve the right to remove unlawful, fraudulent, irrelevant or otherwise inappropriate content where permitted by law.

18. Errors and Inaccuracies

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to:

• Product descriptions.

• Specifications.

• Pricing.

• Promotions.

• Availability.

• Delivery charges.

• Estimated delivery times.

We reserve the right to correct errors and update information where reasonably necessary.

Any order affected by an error will be handled in accordance with applicable law.

19. Disclaimer

We make reasonable efforts to keep our website available, accurate and secure.

However, we cannot guarantee that the website will always operate uninterrupted or without technical errors.

To the extent permitted by law, information provided through our website is made available without warranties beyond those expressly provided by us or imposed by applicable law.

Nothing in these Terms excludes warranties, guarantees or rights that cannot legally be excluded under South African law.

20. Limitation of Liability

To the fullest extent permitted by applicable law, The Profound Group will not be liable for indirect, incidental, special or consequential losses arising solely from the use or inability to use our website or Services.

This limitation does not apply where liability cannot lawfully be excluded or limited.

Nothing in these Terms is intended to exclude or limit liability in circumstances where doing so would be prohibited by applicable South African law.

21. Indemnification

To the extent permitted by law, you agree to indemnify The Profound Group against third-party claims, losses or reasonable costs resulting directly from:

• Your unlawful use of our Services.

• Your material breach of these Terms.

• Your infringement of another person's rights.

This provision does not limit any rights or protections you may have under applicable consumer law.

22. Suspension or Termination

We may suspend or terminate access to certain Services if you materially breach these Terms, misuse the website, engage in fraudulent activity or create a security risk.

Termination does not affect rights or obligations that arose before termination.

Provisions which by their nature should continue after termination will remain effective.

23. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to apply.

24. No Waiver

If we do not immediately exercise or enforce a right under these Terms, this does not mean that we have waived that right.

25. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy and other policies expressly incorporated into them, constitute the agreement governing your use of our Services.

Nothing in this section excludes representations or obligations that cannot legally be excluded.

26. Governing Law

These Terms and your use of the Services are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or the Services will be dealt with in accordance with applicable South African law and through courts, tribunals, regulators or dispute-resolution mechanisms having lawful jurisdiction.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable consumer-protection legislation.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable legal requirements.

The latest version will be published on our website together with an updated "Last updated" date.

Where required by law, we will provide appropriate notice of material changes.

28. Contact Information

Questions regarding these Terms of Service, orders or our Services can be sent to:

The Profound Group
Email: info@theprofoundgroup.co.za
Website: theprofoundgroup.co.za